Last Updated Jan 11, 2021
Bad refund policies are infuriating. Often times it becomes easy feel like a company is just trying to rip you off. We never want our customers to feel that way. So we begin every conversation with candor. Today's truth is that accepting payments in a Cryptocurrency is a complex process that is undefined in many ways. We've begun to research the implations of payments, refunds and taxes for a cryptocurrency SaaS service but have not yet come to final conclusions just yet. So, as of right now, our official policy is that payments made toward your helisum subscription are non-refundable. Our intent is to cotinue to expand our understanding in an effort toward making refunds a central part of who we are. In the meantime, if you have any questions about an invoice or pricing please email our support team we're happy to help answer questions and clarify whatever we can.